Terms and Conditions

Eva Sens
12 Station Road, Suite 200
London, SW1V 1AA, United Kingdom
Email: support@evasens.com

These Terms and Conditions (T&C) govern the contractual relationship between Eva Sens and its customers for purchases made on evasens.com. By placing an order, you accept these terms without reservation.

1. Purpose

The T&C define the rights and obligations of the parties for the sale of products on evasens.com. They apply to all orders placed by individuals or legal entities for personal or professional purposes.

2. Products

Products offered for sale are those displayed on the site, subject to stock availability. Eva Sens strives to provide accurate descriptions and visuals, but images are not contractual. If a product is unavailable after order confirmation, the customer will be notified by email and refunded within 14 business days.

3. Prices

Prices are in euros (€), including all taxes (VAT), excluding shipping costs. Eva Sens reserves the right to modify prices at any time, but products will be invoiced at the price displayed at the time of the order. Shipping costs are specified before order confirmation.

4. Orders

To place an order, the customer must:

1. Select products and add them to the cart.

2. Provide personal information (name, address, email, etc.).

3. Choose the payment method and confirm the order.

A confirmation email will be sent once the order is validated. Eva Sens reserves the right to refuse an order in case of a dispute, non-payment, or suspected fraud.

5. Payment

Payment is due at the time of order. Accepted payment methods are those listed on the site (credit card, bank transfer, etc.). Transactions are secured via encryption. In case of payment failure, Eva Sens may suspend or cancel the order.

6. Delivery

• Timeframe: Orders are shipped within 24 hours (business days) and delivered in 6 to 10 business days in Europe.

• Area: Delivery across Europe.

• Tracking: A tracking number is provided by email.

Eva Sens is not liable for delays caused by the carrier or force majeure (strikes, weather, etc.). For defective or non-conforming products, contact support@evasens.com with photos and order number.

7. Right of Withdrawal

Under European law, customers have 14 days from product receipt to exercise their right of withdrawal without justification. To do so:

1. Notify us by email at support@evasens.com.

2. Return the unused product in its original packaging to the provided address.

Return shipping costs are borne by the customer, except for errors or defective products. Refunds will be processed within 14 business days after receipt and inspection.

8. Money-Back Guarantee

Eva Sens offers a 60-day money-back guarantee for the first order, provided the product is returned unused and in its original packaging. See our Return and Refund Policy for details.

9. Liability

Eva Sens commits to delivering compliant, quality products. Eva Sens is not liable for product misuse, damages caused by the carrier, or force majeure. Products are the customer’s responsibility upon delivery.

10. Personal Data

Information collected during ordering is necessary for processing and delivery. It is protected under the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, or delete their data by contacting support@evasens.com.

11. Disputes

For disputes, contact customer service at support@evasens.com for an amicable resolution. If unresolved, English courts have jurisdiction, and English law applies. Customers may also use the European Online Dispute Resolution (ODR) platform.

12. Amendments to T&C

Eva Sens reserves the right to amend the T&C at any time. The applicable terms are those in effect at the time of the order.

13. Contact

For any questions, contact us:
Email: support@evasens.com
Eva Sens
12 Station Road, Suite 200
London, SW1V 1AA, United Kingdom

Eva Sens – Your satisfaction, our priority!

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Privacy Policy

Eva Sens
12 Station Road, Suite 200
London, SW1V 1AA, United Kingdom
Email: support@evasens.com

At Eva Sens, we place the highest importance on protecting your personal data. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website evasens.com. It complies with the General Data Protection Regulation (GDPR).

1. Data Collected

We collect the following information when you interact with our website:

• Personal Data: Name, address, email, phone number, provided when creating an account, placing an order, or contacting customer service.

• Payment Data: Payment information (e.g., credit card number), processed via secure third-party platforms. Eva Sens does not store this data.

• Browsing Data: IP address, browser type, pages visited, collected via cookies or similar technologies.

• Optional Data: Information provided voluntarily, such as product reviews or survey responses.

2. Purpose of Collection

We use your data to:

• Process and ship your orders.

• Manage your customer account.

• Respond to your inquiries via customer service.

• Improve our website and services through browsing data analysis.

• Send marketing communications (with your prior consent).

• Comply with legal obligations (e.g., invoicing, fraud prevention).

3. Legal Basis

The processing of your data is based on:

• Contract Performance: Necessary to process your orders.

• Consent: For marketing communications or certain cookies.

• Legal Obligation: For accounting or fraud prevention.

• Legitimate Interest: To improve our services and secure the website.

4. Data Sharing

We share your data only with:

• Service Providers: Carriers for delivery, secure payment platforms, or analytics tools (under confidentiality agreements).

• Legal Authorities: If required by law or to protect our rights.

Your data is never sold to third parties for commercial purposes.

5. International Transfers

If data is transferred outside the European Union (e.g., via providers based abroad), we ensure it is protected by contractual clauses compliant with GDPR.

6. Security

We implement technical and organizational measures to protect your data, such as:

• Encryption of data during transactions.

• Restricted access to personal data.

• Regular monitoring of our systems.

However, no system is entirely infallible. In case of a data breach, we will notify you as required by law.

7. Data Retention

We retain your data only as long as necessary:

• Order Data: 5 years for accounting purposes.

• Customer Account Data: Until account deletion or after 3 years of inactivity.

• Marketing Data: Until you unsubscribe or 3 years after last contact.

• Cookies: Based on their lifespan (see Cookies section).

8. Your Rights

Under GDPR, you have the following rights:

• Access: View your personal data.

• Rectification: Correct inaccurate data.

• Deletion: Request deletion of your data (except for legal obligations).

• Objection: Opt out of certain processing, such as marketing.

• Portability: Retrieve your data in a structured format.

• Restriction: Limit the use of your data in certain cases.

To exercise these rights, contact us at support@evasens.com with proof of identity. We will respond within 30 days.

9. Cookies

Our website uses cookies to:

• Ensure website functionality (essential cookies).

• Analyze traffic (analytics cookies).

• Personalize content or ads (marketing cookies, with your consent).

You can manage cookie preferences via the dedicated banner during your visit or in your browser settings. For more details, see our Cookie Policy (if available on the website).

10. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies.

11. Changes

We may update this Privacy Policy to reflect legal changes or our practices. The latest version will always be available on evasens.com. For significant changes, we will notify you by email or via a website notice.

12. Contact

For questions or complaints about your personal data, contact us:
Email: support@evasens.com
Address: Eva Sens, 12 Station Road, Suite 200, London, SW1V 1AA, United Kingdom

You may also file a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are not respected: www.ico.org.uk.

Eva Sens – Protecting your privacy, our commitment!

Return and Refund Policy

At Eva Sens, we want you to be completely satisfied with your purchase. If not, our return and refund policy is designed to make the process simple and transparent. Here’s everything you need to know about our 30-day money-back guarantee, exclusive to first orders.

Contact Information

Eva Sens
12 Station Road, Suite 200
London, SW1V 1AA, United Kingdom
Email: support@evasens.com

For any questions or requests, our customer service team is at your disposal. Contact us directly via email for a prompt response.

Money-Back Guarantee

We offer a 30-day money-back guarantee exclusively for your first order with Eva Sens. If you are not satisfied with your purchase, you can request a full refund within 30 days of receiving your order.

Eligibility Conditions

• The guarantee applies only to customers placing their first order, whether a one-time purchase or a subscription.

• Customers who have placed subsequent orders are considered regular customers and are not eligible for this guarantee.

• The product must be returned in its original condition, unused, with intact packaging.

How to Request a Refund?

1. Contact Us: Send an email to support@evasens.com within 30 days of receiving your order. Include your order number and the reason for your return.

2. Return Instructions: We will provide a return address and detailed instructions.

3. Return the Product: Carefully package the product and ship it via a trackable delivery service. Keep the tracking number for your records.

Return Costs: Return shipping costs are borne by the customer, unless the product is defective or we made an error (e.g., incorrect product sent).

Refund Process

• Once the product is received and inspected at our warehouse, we will verify it meets the return conditions.

• If everything is in order, a full refund will be issued via the original payment method.

• The refund may take up to 14 business days to appear on your bank account, depending on your bank.

Defective Products or Order Errors

If you receive a damaged, defective, or incorrect product, contact us immediately at support@evasens.com with photos of the product and your order number. We will cover return shipping costs and provide a replacement or refund, based on your preference.

Important Notes

• The 30-day period starts from the date you receive your order, as confirmed by delivery tracking.

• Products returned without prior authorization (via contact with our customer service) will not be refunded.

We’re Here for You

Your satisfaction is our priority. If you have questions about our return and refund policy or your order, don’t hesitate to contact us at support@evasens.com. Our team is here to assist you every step of the way.

Eva Sens – Your trust, our commitment!