Contact Information
Eva Sens
865 Avery Isle
South Michel, NV 06531-0925
Email: support@evasens.com
For any questions or requests, our customer service team is here to help. Contact us directly via email for a quick response.
Money-Back Guarantee
We offer a 60-day money-back guarantee exclusively for your first order at Eva Sens. If you’re not satisfied with your purchase, you can request a full refund within 60 days of receiving your order.
Eligibility Conditions
- The guarantee applies only to customers placing their first order, whether a one-time purchase or subscription.
- Customers with subsequent orders are considered regular customers and are not eligible for this guarantee.
- The product must be returned in its original condition, unused, with intact packaging.
How to Request a Refund?
- Contact us: Email support@evasens.com within 60 days of receiving your order. Include your order number and reason for return.
- Return instructions: We’ll provide a return address and detailed instructions.
- Return the product: Carefully package the product and ship it via a trackable delivery service. Keep the tracking number for your records.
Return shipping costs: Return shipping is at the customer’s expense, unless the product is defective or we made an error (e.g., sent the wrong product).
Refund Process
- Once the product is received and inspected at our warehouse, we’ll verify it meets return conditions.
- If approved, a full refund will be processed via the original payment method.
- Refunds may take up to 14 business days to appear in your bank account, depending on your bank.
Defective Products or Order Errors
If you receive a damaged, defective, or incorrect product, contact us immediately at support@evasens.com with photos of the product and your order number. We’ll cover return shipping costs and provide a replacement or refund, based on your preference.
Important Notes
- The 60-day period starts from the delivery date, confirmed by tracking.
- Products returned without prior authorization (via customer service contact) will not be refunded.
We’re Here for You
Your satisfaction is our priority. If you have questions about our return and refund policy or your order, contact us at support@evasens.com. Our team is here to support you every step of the way.
Eva Sens – Your trust, our commitment!
